Data Deletion Instructions
Last updated: October 23, 2026
You have the right to delete all personal data EstateEngine holds about you at any time. This page explains how to delete data across both product surfaces:
- DM — Instagram and WhatsApp account connections, conversations, and lead data
- Voice — call recordings, transcripts, and lead data
Option 1: Delete via EstateEngine Dashboard
The fastest way to remove your data is from within the app:
Disconnect your Instagram and WhatsApp accounts (DM)
Go to Settings → Instagram (and Settings → WhatsApp) and click "Disconnect". This immediately revokes EstateEngine's access tokens and deletes your connection data from our database.
Remove your properties and campaigns
Archive or delete property listings and pause or archive active voice campaigns.
Request voice recording and transcript deletion
Workspace admins on EstateEngine Voice can configure the recording and transcript retention window per workspace, or request purge of all recordings and transcripts for the workspace by emailing contact@getestateengine.com. Suppression records (do-not-call) are retained after purge so that removed numbers are never dialled again.
Request full account deletion
Email us at contact@getestateengine.com with the subject line "Account Deletion Request" from your registered email address. We will permanently delete your account, all leads, conversations, call recordings and transcripts, and subscription data within 30 days.
Option 2: Remove via Facebook Settings (DM)
If you connected EstateEngine via Instagram or WhatsApp OAuth, you can revoke access directly through Facebook:
- Go to Facebook Settings → Apps and Websites
- Find "EstateEngine" in the list of connected apps
- Click Remove
When you remove EstateEngine from Facebook, Meta notifies us automatically. We will then delete your Instagram and WhatsApp connection data from our systems within 48 hours. This does not delete your EstateEngine account or other data (leads, properties, call recordings) — for full deletion, also complete Option 1 Step 4 above.
If You Were Called by an EstateEngine Voice Customer
EstateEngine Voice places calls on behalf of brokerage customers. If you received a call and want your number removed and your recording and transcript deleted:
- During the call, say "remove me" or "do not call". The number is suppressed workspace-wide, permanently, and every future campaign in that workspace will skip it.
- After the call, contact the brokerage that initiated the call to exercise access, correction, or deletion rights. If that is not possible, email contact@getestateengine.com and we will route the request to the correct workspace admin.
What Gets Deleted
Upon full account deletion, we permanently remove:
- Your account credentials (email, hashed password)
- Instagram and WhatsApp Business account connections and encrypted access tokens
- All property listings and photos
- All DM leads, conversation histories, and AI-extracted qualification data
- All voice call recordings, transcripts, structured qualification data, sentiment, and outcomes
- All broker alert records
- Subscription and billing history
- Usage analytics records
Retained after deletion: suppression records (do-not-call phone numbers) are kept indefinitely so that removed numbers are never dialled again. Audit logs required for compliance (e.g. launch and suppression events) are retained for the term of the customer agreement plus one year. We may also retain anonymised, aggregated data that cannot identify you, and records required by law (e.g. tax records) for the legally required period.
Deletion Timeline
Check Deletion Status
After submitting a deletion request, you will receive a confirmation email with a reference code. You can use this code to follow up by emailing contact@getestateengine.com with your reference code in the subject line.
Contact
For data deletion requests or questions about your data:
For more details on how we handle your data, see our Privacy Policy.